Diwata Play’s 24/7 Customer Service via Live Chat

While our platform is precisely crafted to avoid issues, Diwata Play customer service is still always ready to help. This shows how much we care about our players. Our professional support team is available via live chat 24/7, all year round, ensuring all players get the help they need right away.

This page guides you to understand why you can rely on our support team at Diwata Play. Here, we detail the main reasons our players trust us and turn to us for assistance when needed. We'll also outline the various types of support we provide and share the best methods for you to reach out to us.

Diwata Play’s High Quality Customer Service

At Diwata Play, we pride ourselves on providing top-notch customer service that stands out for its Timely Response, Well-Trained Experts, and Personalized Answers. Our approach ensures that every player feels supported and valued.

Timely Response

We understand the importance of timely support for our players, which is why we typically respond to any inquiry within 1 minute. You can rest assured that we never overlook a message from our players.

Well Trained Experts

Quality support begins with expert training. Each member of Diwata Play customer service team must undergo a training program and pass comprehensive tests before serving you. This process ensures that our staff is not only knowledgeable but also capable of handling any issue that our players might encounter.

Personalized Answer

Our members take the time to analyze and understand the unique needs and preferences of each player based on their messages. This enables us to provide responses that are specifically tailored to each player, enhancing your experience with our service.

6 Types of Solutions We Offer

1. Technical Support

Should you encounter issues with our website or App, such as having problems downloading the App or accessing games, our technical support team is able to help. We work hard to fix your problems and make sure you can use our platform without interruptions.

2. Transaction Support

Regular players also enjoy the benefit of earning commissions at a standard rate of 1.5%. This is a great way for players to earn extra from inviting friends to Diwata Play, but the commission is capped compared to agents.

3. Registration Assistance

Experiencing difficulties with SMS or OTP during sign-up? Our registration support is here to troubleshoot and help you complete the registration as smoothly and quickly as possible.

4. Account Balance Support

If you have questions about your account balance or notice any discrepancies, our account support team addresses these issues with the utmost care and confidentiality, ensuring your peace of mind

5. Guidance on Promotions

Need help understanding our promotions? Diwata Play customer service team can help clarify the terms and conditions of each Diwata Play bonus and help you check your eligibility.

6. Gameplay Support

For queries about game rules, payout rates, or game features, Diwata Play customer service provides detailed explanations to help you understand every aspect of your preferred games.

How to Contact Diwata Play Customer Service

Whether you are using a PC, laptop, or mobile device, you can get in touch with Diwata Play customer service through live chat for real-time assistance. Here’s how you can start a conversation with Diwata Play customer service in 4 steps:

A "Welcome to LiveChat" screen displays a message from Diwata Play's customer service representative inviting users to start a chat. An orange speech bubble icon and a blue "Chat now" button are prominent.

Reach Out to Our Service

On a computer, click the Service icon located on the sidebar. On mobile devices, find this icon in the footer. This action will direct you to our service interface.

A customer service inquiry form showing empty fields for a username, email address, and a dropdown list for questions, against a purple and black starry background.

Fill the Inquiry Form

Once you click on the Service button, you’ll be provided with an inquiry form. On this form, enter your username and email address.

A dropdown menu labeled "Question" on a customer service inquiry form, with a selection of options to choose from, set against a purple and black starry background.

Select Your Inquiry Type

Identify the nature of your question from the options available. This helps us understand your needs better and connect you with the most suitable service specialist.

Inquiry form on a customer service page showing fields for username, email, and question type, with a highlighted "Start the chat" button at the bottom, set against a purple and black starry background.

Start the Chat

After filling out the form and selecting your query type, click on the Start the chat button. You will then enter the chat room where a service specialist will assist you immediately.

By following these 4 steps and trusting our professionals, you will receive the tailored assistance you need promptly, regardless of the time or day. So, if you encounter a problem or have doubts about our online casino, don't hesitate to contact us for support.


  • What should I do if I'm having trouble downloading the Diwata Play app?

    If you’re experiencing issues downloading our app, please check the following aspects first:

    • make sure your device is updated to the latest version
    • see if you have a stable internet connection
    • if you’re downloading the App for an iOS device, ensure you use Safari browser
  • I made a deposit but the funds haven't appeared in my account. What should I do?

    The process of each transaction method differ. After making a deposit, refresh your page on our casino site or App. If your deposit has not been credited to your account within 10 minutes, please check your bank’s processing times. If the delay continues, provide us with the transaction details through our live chat service, and we will check the issue for you.

  • What should I do if I don't receive the OTP for registration?

    If you don’t received the OTP for 5 minutes, please check the phone number you input previously first. Then, check the news ticker on Diwata Play’s homepage to see if there’s notifications about the OTP system being under maintenance.

  • How do I know if I'm eligible for a promotion?

    To check your eligibility for a promotion, visit the promotions section on our website or App for detailed terms and conditions.

  • What should I do if I don't understand a game's rules or features?

    For any questions related to game rules, payout rates, or features, please refer to the help section within each game for detailed explanations.